FAQs
Browse our FAQ page for general hotel information and answers to the questions we hear most from our guests. Not finding what you are looking for or need immediate assistance? Call us at (605) 335-1800.
Hotel Policies
Changing Your Stay
Please note that a change to the number of nights or the number of guests may result in a rate change.
Cancellation Policy
Cancellations must be made by 4:00 pm the day of arrival. Please note: some rates are non-cancelable and non-refundable.
Pets are welcome at Aerostay. A $20 pet fee applies per stay, and guests traveling with pets are required to review and sign the hotel’s pet policy at check-in.
Service animals are always welcome without fee or documentation and may accompany their owner throughout the hotel. Please note: emotional support animals are not considered service animals, and the standard pet fee will apply.
100% smoke-free hotel, smoking is not permitted in any guest rooms or indoor areas.
AeroStay charges an Airport Convenience Fee to support amenities that make travel easier and more comfortable. The fee includes Wi‑Fi throughout the hotel, access to the fitness center, grab-and-go breakfast, complimentary lobby coffee, and other guest conveniences during your stay.
Accessibility Information
AeroStay strives to provide an accessible experience for all guests. All public areas of the hotel are accessible. AeroStay facilitates an accessible experience for individuals who use mobility devices. We ensure that curb cuts, ramps, entrances, doors, and routes are accessible.
For all accessibility features, please visit the accessibility page on our website.
Sustainability Information
AeroStay offers Eco-ficient® rooms designed to help guests reduce their environmental impact while traveling. These rooms include water-saving low-flow toilets and motion-sensor thermostats that help conserve energy. Guests staying more than one night may also choose to opt out of daily housekeeping to reduce water, energy, and linen use.
Frequently Asked Questions
Yes. AeroStay is directly connected to Sioux Falls Regional Airport (FSD).
Standard check-in begins at 3:00 pm, and check-out is at 11:00 am. Daytime-only stays have different hours: check-in begins at 9:00 am and check-out is at 6:00 pm.
Yes. Early check-in is available at 12:00 pm, and late check-out is available until 1:00 pm, each for a $20 fee. Requests are subject to availability and may be reserved in advance through our online booking engine or the Enhance Your Stay page on our website. You may also contact the Front Desk team for assistance adding either option to your reservation.
Yes. Day rates are available for travelers who need a comfortable place to rest, work, freshen up, or prepare before or after a flight. Availability may vary, so contact the hotel or book ahead.
No, AeroStay Hotel does not offer parking. Parking is available through the Sioux Falls Regional Airport including short and long term parking.
Visit the Sioux Falls Regional Airport website for parking rates.
AeroStay offers Eco-ficient®, Double Queen, and Executive King rooms. The Double Queen option works well for families and small groups, while Executive King rooms provide more spacious accommodations.
Eco-ficient® rooms feature one queen bed and are designed for light travelers and shorter stays. Each room includes modern, eco-conscious features such as low-flow toilets and motion-sensor thermostats. Guests can also choose to skip daily housekeeping, helping reduce their environmental impact.
Yes. Double Queen and Executive King rooms feature noise-reduction windows and blackout blinds to help create a quieter, darker place to rest before an early departure or after a late arrival.
Guest rooms at AeroStay Hotel include convenient essentials for a comfortable stay, including a mini-fridge, microwave, coffee maker, hair dryer, iron and ironing board, and complimentary bath amenities.
AeroStay offers complimentary breakfast daily from 3:00 am to 9:00 am, plus a variety of convenient grab-and-go options for guests on the go.
AeroStay does not have an on-site restaurant. Guests can purchase beer, wine, and snacks at the Front Desk, and additional dining options are available inside the Sioux Falls Regional Airport.
AeroStay does not have a swimming pool. However, guests can maintain their routine in our on-site fitness center.
No. AeroStay is physically connected to the Sioux Falls Regional Airport, so guests can walk directly to the terminal.
Yes, AeroStay offers daily housekeeping services.